Refund & Cancellation Policy

We want every client to feel confident working with us. This policy sets out how payments, refunds, and cancellations are handled for our projects and retainers. The specifics for your engagement are always confirmed in your written proposal.

Deposits and project payments

Most projects begin with a deposit that reserves your slot and covers initial discovery and design work. Because that work starts immediately, deposits are generally non-refundable once the project has kicked off. Remaining payments are billed against agreed milestones.

Cancelling a project

You can cancel a project at any time by letting us know in writing. If you cancel partway through, you are billed for the work completed and any milestones reached up to that date, and anything paid beyond that is refunded to you. Work delivered and paid for remains yours to keep.

Monthly retainers (SEO, AI, support)

Monthly retainers run month to month with no long lock-in. You can cancel with reasonable written notice before your next billing date. The current month is not pro-rated once work for it has begun, since the effort is already underway.

Revisions and satisfaction

Every project includes agreed rounds of revisions so we can get the result right. If something is not what was scoped, tell us and we will fix it. Refunds are considered case by case where we have not delivered what was agreed.

Third-party costs

Fees paid to third parties on your behalf, such as domains, hosting, premium plugins, licenses, or ad spend, are not refundable once purchased, as those charges are outside our control.

How to request a refund or cancellation

Email hello@digitalforesightagency.com with your project name and details. We aim to respond within one business day.